All Shift Cycle clients must have a unique account with a valid e-mail and phone number to register for classes. Registration for classes may be done online, over the phone, or in-person at the studio.
If the class you want is full, add yourself to the waitlist. As bikes are cancelled, the list moves up automatically and moves the next person onto the bike that was canceled. A notification email will be sent immediately.
If you sign up for the the waitlist, it is the same as signing up for a class. The same cancellation policy applies. However, if you move off the waitlist less then 30 minutes prior to class and cannot make it, let us know and you will be early cancelled.
If the waitlist is full, the client will be asked to keep checking for availability or to choose another class time. We cannot add clients to the waitlist once it is full.
If you are not signed in 3 minutes prior to class, your bike will be given away. If you are running late you MUST CALL the studio and we will hold your bike for 5 minutes after the start of class time.
All daytime and evening classes must be cancelled 4 hours prior to class time to avoid a late cancel fee of $6 for monthly unlimited members or $10 for "No-Shows" (no late cancel) OR the loss of one class if you have a class package.
Cancellation Fees will be billed monthly to the credit card on file. Please email us or contact a Shift staff member if you have any questions.
A client may cancel a class using our website, in-studio, or by calling and leaving a time stamped voicemail.
Bikes are released to waiting customers 3 minutes prior to class if a client has not arrived and has not called to let us know they are running late.
If you are running late, please call and we will hold your bike for 5 minutes into the start of class. After 5 minutes, you will not be allowed into class and will be charged a late cancel fee or lose the class.
If you do not show up, cancel your class, or contact us within the appropriate amount of time, you will be charged a $10 fee or lose the class.
If you have a confirmed bike for one class and get into another from the waitlist within the late cancel period, you will be charged for both spots – we are unable to accommodate switching between classes.
Early cancels are not refunded - the class is put back into your account for a future use.
All classes must be paid in full by the time the class begins.
Unused classes may only be used for a different class. No cash will be given back for unused or returned classes.
Class packages CANNOT be shared between clients.
Single classes, class packages, and memberships DO NOT include shoes.
Shoe rentals are $2 and will be charged to a client’s credit card during class if they do not provide cash prior to the beginning of class.
All merchandise may be returned unworn and unwashed 7 days after the original sale for studio merch credit. Any worn merchandise will not be accepted for return. Sale items are final.
Gift cards are valid for Shift Cycle classes only and cannot be converted into cash value.
If a client’s credit card is rejected for class, shoe or water charges, they must update their credit card information prior to being permitted to take another class.